We use two different payment gateways to
allow you to purchase your products. You
to use either a credit or debit card to make a purchase directly from
the website or paypal whereby you may pay using your paypal
Our website uses an SSL certificate so you can rest assured that your data is safe as
your transaction is being processed. You may notice a small padlock in
the address bar during the checkout process as an indication of this
security measure. In addition to this, all our web pages start with 'https' ensuring that all communication that takes place is over an encrypted network.
Please input any promotional codes that you have received into the
checkout area. Your promotion will then be applied on the subsequent
page. It would be fantastic if you could join our mailing list too so that
you'll be one of the first to receive great offers and discounts such as
receiving a free product when you spend a specified amount or receiving a discount at a percentage.
If you need to make a change to the
delivery address, then please let us know as soon as possible.
Unfortunately, if your order has been shipped then there is nothing we
can do about it for obvious reasons.
We reserve the right to cancel an
order if the shipping address and billing address do not match if we
suspect fraudulent activity. However, cancelling an order for this reason would be incredibly rare. Here are
the following things we would consider:
whether the order size is unusual
whether the shipping destination is in a geographically far location
in comparison to the shipping address i.e. different country
whether a high quantity of particularly expensive items have been purchased and could potentially be resold
whether many purchases have been made with the same card but are being sent to different shipping addresses each time
If you pay directly using a credit card
or debit card then we implement CVC (card verification code). This would be the last three numbers on the back of your card. If this information is not available to you then you may not go ahead with
the purchase. This is to protect all of our customers and to prevent
fraudulent purchases. We take our customers security very seriously.
We also have an Address Verification System in place which ensures that the address details that are provided for the billing address is registered to the card that is being used.
We use as many naturally derived ingredients as possible in our formulations. As
all products are lovingly hand made, they may have some very minor variations in
consistency, texture and color from batch to batch. However, this does
not affect the quality of product in any way whatsoever.
We recommended that you keep the conditions that you store your products
in consistent so as not to affect the products. Do not expose your
products to extremes of heat or cold as this may affect the texture and
consistency of your product. However, minor changes in product consistency are to
be expected when the whether is warmer or colder than usual i.e. body
butter hardening slightly in a cold room but this will not effect
the quality of the product.
If an organic ingredient is used then this will be stated on the product packaging with the words 'organic'. We would never make unrealistic claims about a product being organic when only one or two of the ingredients are from an organic source as not all of the ingredients of our products are from an organic source.
Here at Dames & Dimes we believe in complete transparency. We hope to demonstrate this by stating what procedures we have in place when creating our product so that they are free from contamination and safe to use on your skin
All our products are lovingly handmade in a small home based workshop. We always ensure that we adhere to good manufacturing practice such as:
sterilizing all work surfaces and equipment to be used
wearing disposable gloves and aprons each time a new batch is created
all raw ingredients are stored in sealed containers in a cool dry place for no longer than their shelf life
all batch codes are stamped on each individual label
products are created in a pet free and smoke free environment
the contents of each jar is weighed using a trade approved scale
You can rest assured that all our products have had a cosmetic product safety report completed in line with EU regulations
so that they are completely safe to use on your skin. It is important
to ensure that any product you buy is safe to use on your skin and has
been assessed by a certified chemist.
As required by regulations, we have also included a list of any allergens that are present in the product on the label (often occurring in essential oils and fragrance oils). These allergens are listed in italics when you view the ingredients online. This is to help you make an informed decision when making a purchase.
Orders are dispatched within 48 hours with Royal Mail 1st Class. Any parcels that weigh over 2kg are sent via a courier. We
do not dispatch items over the weekend (as we're busy making your
products!). All parcels are dispatched during weekdays including international deliveries.
Yes, as long as your order has not been shipped yet. We'd be sorry to
see you cancel an order but we all have our reasons, don't we?
would like to request a cancellation, then please send an email over to firstname.lastname@example.org.
Please put 'CANCELLATION' as the subject of the email in capitals and
don't forget to specify your order number so that we can process your
We check emails on numerous occasions daily but
please be quick if you want to avoid your parcel being shipped! Please
allow a few days for the funds to return to your available balance in
We are now offering international deliveries to 22 countries within the EU and the USA. Please not that shipping price is automatically calculated according to the weight of the order. Parcels will be sent using Royal Mail International Shipping and you must allow between 5 to 15 working days for delivery. We can ship to the following countries within the EU:
Isle Of Man
Customers with parcels that are going to non-EU countries, especially those of a
larger value may be liable to pay import duties. Please be aware of this
before placing a large order as it will be the buyers responsibility to
We currently cannot send out international parcels heavier than 2kg but in the future we will be increasing our weight limit on international parcels.
Parcels up to 2kg // Royal Mail 1st Class (£3.50) Parcels over 2kg // Courier (£5.95)
Orders over £20 up to 2kg // Royal Mail 1st Class FREE UK DELIVERY Orders over £20 above 2kg // Courier FREE delivery
The shipping cost for international delivery will be calculated at checkout according to the weight of the parcel. These are the standard international shipping prices set by Royal Mail. Please allow between 5 to 15 working days for delivery.
Due to the nature of the products sold, returns are not accepted.
In the incredibly unlikely event that a package were to go missing, this would be investigated thoroughly with Royal Mail before a refund can be issued and a response given within 24 hours if feasible. Refunds for lost parcels cannot be issued until we can make a claim with Royal Mail. This is to protect against any potential fraudulent practices which as we all know can occur. Thank you for your understanding in this regard.
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